Stakeholder engagement

PanAust recognises that its long-term success depends on its ability to build mutually beneficial relationships and to work collaboratively and transparently with key stakeholders. In this way, the Company can take the views and concerns of stakeholders into account in its decision making.

Using risk management processes, PanAust has identified its stakeholders based on their potential to impact or be impacted by the Company’s presence. Engagement mechanisms are designed to provide stakeholders and other interested parties with an overall awareness of the Company’s economic, governance and sustainability performance in addition to focusing on their specific areas of interest.


Primary stakeholders

  • GRAM
  • Joint venturers
  • Government in areas of operations across various levels (central, provincial and district) and among country officials (legislators, embassy officials, government officials and agencies)
  • Local communities near PanAust's operations and projects
  • PanAust executives
  • Employees and contractors
  • Groups that share a business relationship with the Company including contractors, sub-contractors, suppliers and customers

Interested parties

  • Media
  • Non-government organisations, community advocates, lobby groups, activists, and environment groups
  • Industry peers


PanAust publicly reports its major decisions, milestones and quarterly activities on the Company Announcements page and how it manages non-financial material risks in its annual Business Review and Sustainability Report, which can be found on the Annual Publications page.

In Laos, the Company has an External Affairs Department based in Vientiane to manage legal and commercial requirements at national and provincial levels.

Dedicated community liaison staff work at Phu Kham, Ban Houayxai, Phonsavan, and exploration areas to carry out regular formal and informal meetings and interactions with communities. Comprehensive community surveys are regularly commissioned to assess the socio-economic and health impacts of the Company's activities on local communities.

PanAust has open communication between employees and managers, using relevant communication channels to report Company milestones and changes.

All stakeholders and interested parties are welcome to contact PanAust at any time via email, telephone or direct mail.

The Whistleblower Service can also be accessed by stakeholders (including employees) to confidentially raise any concerns about behaviour that is not aligned with The PanAust Way.

Further information about PanAust’s stakeholder engagement activities can be found in the 'Social performance' section of the 2015 Business Review & Sustainability Report (pages 32-49).