PanAust seeks to build collaboratively and transparent relationships with key stakeholders. The Company listens to and considers the view and concerns of these stakeholders in company decision making. Ongoing open dialogue through informed consultation and participation with governments and host communities close to its operations, projects and activities enables PanAust to understand issues and identify opportunities for those directly and indirectly affected by its business activities.
PanAust engagement processes provide for community participation and respect for traditional methods of decision-making. PanAust respects the principle of free, prior and informed consent (FPIC) to the greatest degree possible in development planning, engagement and implementation while recognising that this intent does not contradict the right of sovereign governments to make decision on resource exploitation. PanAust's position is consistent with the ICMM's Indigenous People's and Mining position statement.
At PanAust's Phu Kham and Ban Houayxai operations and its key pre-development project, Frieda River, the Company has in place stakeholder engagement plans which identify the interests and relationships of stakeholders. These plans contain a range of culturally and socially inclusive engagement activities, which are designed in collaboration with stakeholders and consider the needs of vulnerable groups.
- Joint venturers
- Government in areas of operations across various levels (central, provincial and district) and among country officials (legislators, embassy officials, government officials and agencies)
- Local communities near PanAust's operations and projects
- PanAust executives
- Employees and contractors
- Groups that share a business relationship with the Company including contractors, sub-contractors, suppliers and customers
- Non-government organisations, community advocates, lobby groups, activists, and environment groups
- Industry peers
PanAust publicly reports its major decisions, milestones and quarterly activities on the Company Announcements page and how it manages non-financial material risks in its annual Business Review and Sustainability Report, which can be found on the Annual Publications page.
In Laos, the Company has an External Affairs Department based in Vientiane to manage legal and commercial requirements at national and provincial levels.
Dedicated community liaison staff work at Phu Kham, Ban Houayxai and exploration areas to carry out regular formal and informal meetings and interactions with communities. Comprehensive community surveys are regularly commissioned to assess the socio-economic and health impacts of the Company's activities on local communities.
PanAust has open communication between employees and managers, using relevant communication channels to report Company milestones and changes.
All stakeholders and interested parties are welcome to contact PanAust at any time via email, telephone or direct mail.
The Whistleblower Service can also be accessed by stakeholders (including employees) to confidentially raise any concerns about behaviour that is not aligned with The PanAust Way.
Further information about PanAust’s stakeholder engagement activities can be found in the 'Social performance' section of the 2016 Business Review & Sustainability Report.